As I mentioned in previous posts (only available in German), the current LTS version of OTRS (6.0) was officially deprecated at the turn of the year, and it’s successor (6.5) was announced. The previous version was still officially supported until the release of 6.5.
After several weeks of waiting, the time has finally come: Znuny has released OTRS 6.5.1 as an LTS version. Actually, it was released two weeks ago, as I just noticed. However, I usually check Znuny’s releases page only once a week. So, I’m even more delighted now!
Nearly six years ago, I finally said goodbye to WordPress and switched to a static site generator called Hugo. It was the perfect solution as it eliminated all the security risks associated with WordPress in one fell swoop, and also dramatically increased the performance of the blog due to the resulting static website.
Another significant advantage was that I could write my posts in Markdown, which automatically generated more attractive output. Over time, I made several optimizations to the configuration and, especially, to the theme. The latter might not have been the most elegant, but it visually suited me and was functionally optimized to the maximum for search engine optimization and automated semantic evaluations using RDFa. As a result, I consistently appeared at the top of search engine results. An automatically generated sitemap even allowed for perfect evaluation of subpages by search engines. One of the best, though sadly underused features, was the multilingual capability, which allowed me to publish some articles in English as well.